CONDITIONS OR RESTRICTIONS ON THE SUPPLY OF GOODS AND SERVICES

Legal references: Decree No. 52/2013/NĐ-CP on e-commerce, as amended and supplemented by Decree No. 85/2021/NĐ-CP. Law No. 19/2023/QH15 on Protection of Consumers’ Rights and its implementing instruments. Law No. 91/2025/QH15 on Personal Data Protection and Decree No. 356/2025/NĐ-CP.

1. Scope of Goods and Services

• Goods. The Company supplies money counters and related equipment and accessories as an exclusive or authorized distributor under agreements with manufacturers and within the scope of its lawful business activities.
• Services. The Company provides creative concept consulting, video and TV commercial production, corporate and product videos, filming and photography, post-production, motion graphics, 3D, CGI, AI-based production, and other communications and advertising services as agreed.
• Money counters are devices designed to assist with counting banknotes. The website does not trade in currency, gold, or foreign exchange, or provide financial or banking services.

2. Conditions for the Supply of Goods

• The supply of goods is subject to stock availability, the requested configuration or model, the delivery area, and the carrier’s capabilities.
• Customers must provide accurate delivery and billing information. The Company will disclose any delivery or installation charges before the order is confirmed.
• The Company reserves the right to put an order on hold or decline it if there are indications of fraud or unlawful activity, if the order information cannot be verified, or if the order falls outside the Company’s service coverage and the parties cannot agree on an arrangement.
• Product specifications, illustrative images, and included accessories are as set out in the product description or quotation applicable at the time of the transaction.

3. Conditions for the Provision of Advertising Services

• Customers must provide a project brief, information about the products or services to be advertised, brand materials, and other content. Customers must also have the legal right to use any materials they submit to the Company.
• The Company reserves the right to reject advertising content that promotes prohibited goods or services, violates applicable law, infringes intellectual property rights or rights relating to a person’s image, harms a third party’s honor or reputation, or otherwise infringes a third party’s lawful rights.
• The project schedule depends on when the Company receives all required materials, customer feedback and approvals, the filming schedule, weather and location conditions, and third-party factors. Material changes to the brief may affect project costs or timelines.
• The number of revision rounds, delivery formats, resolution, source file usage rights, and scope of copyright rights are specified in the quotation or contract for each project.
• Before release, customers must provide any required licenses, approvals, or certificates and ensure that applicable sector-specific advertising requirements are met, unless the parties have agreed on a different arrangement for assistance with these procedures.

4. Geographic and Timing Limitations

Goods may be delivered throughout Vietnam, subject to the coverage and capabilities of the Company’s shipping partners. Advertising services may be provided in person or remotely. On-location filming is subject to the production schedule, site rules, and any additional costs. Estimated delivery or completion dates are specified in the order, quotation, or contract.

5. Basic Customer Rights and Obligations

• Provide truthful and lawful information and cooperate in providing confirmations by the applicable deadlines.
• Make payments in accordance with the agreed terms.
• Inspect goods or project deliverables upon receipt and provide feedback within a reasonable period.
• Refrain from using the Company’s products or services for unlawful purposes.