ONLINE SUPPORT OPTIONS
Legal references: Decree No. 52/2013/NĐ-CP on e-commerce (as amended and supplemented by Decree No. 85/2021/NĐ-CP); Law No. 19/2023/QH15 on Protection of Consumers’ Rights and its implementing instruments; Law No. 91/2025/QH15 on Personal Data Protection and Decree No. 356/2025/NĐ-CP.
1. Support Channels
- Hotline: 0222 730 0088 – 0325 564 268.
- Email for customer support and requests: sangvietthinh2025@gmail.com.
- Contact/Support form on sangvietthinh.com (if enabled).
- The Company’s official messaging and social media channels, where links are published on the website.
2. Scope of Support
- Advice on selecting money counters and their features, as well as assistance with quotations, order status, delivery, and warranty.
- Receipt of project briefs and consultation on advertising, video, filming and editing, 3D/CGI/AI services, quotations, and project timelines.
- Assistance with payments, invoices, contracts, returns/refunds, and complaints.
- Receipt of requests concerning personal data and privacy.
3. Support Hours and Response Times
Customers may submit requests by email or through the online form at any time. The hotline is available during the Company’s business hours. Requests received outside business hours are logged and answered on the next business day or as soon as possible, depending on the nature of the request.
4. Verification
To protect customer information, the Company may ask customers to verify their order number, phone number/email address, contract details, or other relevant information before disclosing transaction details. The Company does not ask customers to provide banking passwords or one-time passwords (OTPs) through its support channels.
5. Warning About Fake Support Channels
Customers should use only the channels listed on sangvietthinh.com. If they receive an unusual request for payment or information, they should verify it by calling the hotline at 0222 730 0088 – 0325 564 268.
