PRICING POLICY
Legal references include Decree No. 52/2013/NĐ-CP on e-commerce, as amended and supplemented by Decree No. 85/2021/NĐ-CP, Law No. 19/2023/QH15 on Protection of Consumers’ Rights and its implementing instruments, and Law No. 91/2025/QH15 on Personal Data Protection and Decree No. 356/2025/NĐ-CP.
1. Price Disclosure
Prices for goods and services are published on the website or on the relevant product or service pages, or stated in electronic quotations or contracts. All prices and additional charges must be disclosed in sufficient detail for customers to determine the total amount payable before confirming a transaction.
2. Prices for Money Counters and Other Goods
- Prices may be listed by model or configuration or provided in a quotation at the customer’s request.
- Each listed price or quotation must clearly state whether VAT, shipping, installation, accessories, and any other additional charges are included.
- Promotions and discounts, if available, are subject to the validity periods, quantities, eligibility criteria, and conditions published at the time of the transaction.
- If a technical error causes an incorrect price to be displayed, the Company will notify the customer before confirming the order. The customer may choose to proceed with or cancel the transaction.
3. Pricing for Advertising, Content Production, and Communications Services
- Advertising services are designed and produced to order. Pricing depends on the scope of work, format, duration, number of versions, complexity of visual effects and 3D or AI work, filming locations, personnel and equipment, licensing rights, project timeline, and number of revision rounds. The final price is set out in the quotation or contract once the parties agree on the project brief.
- Work outside the original scope will proceed only after both parties agree on the additional costs and schedule.
- Music and image licensing fees, fees for actors or key opinion leaders (KOLs), location rentals, props, travel, and third-party services are charged separately unless the quotation states that they are included.
- Each quotation specifies its validity period. After that period expires, the Company may update its prices based on actual costs.
4. Payment Currency and Invoicing
Prices for domestic transactions are stated in Vietnamese dong (VND), unless applicable law permits another currency and the parties agree to use it. Invoices and supporting documents are issued in accordance with applicable law and the information provided by the customer.
